Trust & Safety

Every listing is reviewed by our moderation team before it goes live. Listings that are inaccurate, misleading, counterfeit, or prohibited are rejected or removed. Sellers must describe an item’s real condition, and prices and stock are re-verified on the server at checkout, so an order can never complete for an item that’s out of stock.

We verify email addresses on sign-up, and sellers may be asked for additional verification before they can list. A single account can act as both buyer and seller; administrative access is reserved for BhavaX staff. Accounts that break our rules can be suspended.

Buyers and sellers communicate through on-platform chat. To protect your privacy and keep protections in force, personal contact details such as phone numbers are automatically masked in messages. Keeping communication and payment on-platform means our safeguards apply if something goes wrong.

Payments are processed by our payment provider, Razorpay, over encrypted connections. BhavaX never stores your full card details. A binding order is only created once payment is confirmed, and every payment is verified server-side before an order is marked as paid.

After a completed order, buyers and sellers can leave honest feedback about one another. Reputation is shown on every public profile so you can see a trader’s track record before you buy. Feedback must be accurate and free of abusive content or personal contact information, and we may remove feedback that violates our Terms.

You may not list counterfeit, stolen, recalled, or otherwise unlawful goods, or items you don’t have the right to sell. Manipulating reviews, creating fraudulent listings or orders, scraping the platform, or attempting to bypass our security or moderation are all prohibited and can lead to removal and account suspension.

If you see a suspicious listing, message, or user, please report it. You can open a support ticket from our Help Center or email bhavax04@gmail.com. If an item doesn’t arrive as described, you can raise a dispute and we may facilitate a resolution or refund at our discretion.

Keep all conversations and payments on BhavaX — never move to off-platform payments or messaging apps, even if asked. Read the full listing, check the condition grade and images, and review the seller’s reputation. Ask questions through chat before you buy, and make sure your shipping address is correct at checkout.

Need help or want to report something? Visit our Contact page or email bhavax04@gmail.com.